Privacy Policy

We value and respect your privacy and do not share or sell your information to outside or third party companies. When you make a purchase from our web site your order is processed using Secure Socket Layer (SSL) technology. By using a secure server your information is protected. When you place an order your information will be added to our mailing list. You may opt out of this mailing list at any time.

Return Policy

• Only merchandise exchanges of like product are allowed.
• Exchanges are allowed within 15 days of receipt in unused condition.
• Customer is responsible for return shipping (we will not accept COD).
• Custom made or customized items are not returnable.
• Sale, OOPS!, and Sample Bags are sold 'as is' and may not be returned or exhanged.

Shipping Policy

• Orders will be shipped via UPS. We offer Ground and 2nd Day Air shipping as an option for all locations withing     the 50 US States. We offer UPS 3 Day Select for shipping within the 48 contiguous states. UPS Standard to     Canada must be used when shipping to any address in Canada.
• All orders (non-custom) will ship within 3-4 business days of order.
• We currently ship to all US States and Canada. If you do not live within one of our shipping areas and wish to    inquire about a bag, please send an e-mail to orders@madiedeluxe.com for assistance. UPS Ground and 2nd    Day Air may be used to ship within the 50 US States, the US Virgin Islands, and Puerto Rico. UPS 3 Day Select    must be used when shipping to Canada. If you live within the 48 contugous US states you may also use UPS 3    Day Select.
• Please note: if you are shipping to a Canadian location the recipient will be responsible for paying duty,     taxes, and all broker fees prior to receiving your order. For US orders under $1000 no duty should be     required. Canadian Goods & Service tax will be approximately 6% of the merchandise total. An additional     Provincial Sale tax is also required and will vary by Provence. If you have any questions regarding this     information, please contact orders@madiedeluxe.com.

Payment and Order Placement Policies

• Credit Cards Online: You may pay via Visa or MasterCard online using our secure payment processing (SSL).

• Check or Money Order: If you wish to pay via Check or Money Order, please contact our customer care department for instructions at service@madiedeluxe.com.

• By Phone: If you wish to place your order via phone, please call us at 336-883-7520.

We are unable to cancel an order once it is placed online. Sales tax will be charged to customers shipping to a NC address only. If paying via Check or Money order please be advised that we will wait to process the order until the payment has cleared. If you are ordering a one of a kind design, we do not guarantee that your bag will still be in stock once your payment has cleared. There will be a $35 fee assessed for all returned checks.

MadieDeluxe (C'est Bella, Inc) is a proud member of the Better Business Bureaus online reliability program.

FAQ’s

Q: What makes your bags unique?

A: Each bag you find on our site is handcrafted by using beautiful yet extremely durable fabrics. Every bag is a handmade unique creation. Due to this fact, each bag will be slightly different whether it’s a one-of-a-kind or a Limited Edition. We hand select all of our fabrics, notions, accessories, and detailing for the texture, styling, and durability. We use heavy industrial thread to stitch each bag. Vintage as well as new trims and detailing is used on each bag to insure that the design will not be replicated or found anywhere else.

Q: Where do you find your fabric and detailing for each bag?

A: Our bags created by blending both new and vintage fabrics, notions, and detailing. While we will not give away the secret of where we find out fabrics, we will say that they are very durable and will create a bag which will last for years to come. We use a variety of fabrics, most being very durable upholstery fabric. Vintage items used on bags are inspected carefully to insure their quality and durability. By mixing new with vintage we create a unique bag which will not be found elsewhere.

Q: What does One of a Kind mean?

A: If a bag is described as one of a kind this means just that…..this is an original bag and there are not others like it. We use unique and sometimes rare, both new and vintage detailing, and fabric to create each bag. While you will find that we use some of the same fabric for different bag types, we do not duplicate one of kind creations.

If you wish to inquire about a one of a kind bag that you saw on our site but has sold, please e-mail Rebecca@madiedeluxe.com. Please describe the bag using as much detail as possible. While we will not replicate one of a kind bags, we will certainly be happy to give you some alternative suggestions for similar bags that are available.

Q: Do you carry bags which are not One of a Kind?

A: Yes! We offer a selection of Limited Edition bags on our site. The type of bag (one-of-a-kind or limited edition) is specified in the copy text for the item.

Q: What is a Limited Edition Bag?

A: A Limited Edition bag is similar to limited edition pieces of art. Our Limited Edition bags are created from the same design and fabric in small multiples. Each bag is numbered so you will be able to tell just how many have been produced in the group. These bags are still each made by hand using the same quality craftsmanship as our one-of-a-kind bags.

Q: Do you offer custom bag services?

A: Yes, please view our customize a bag page or e-mail us at customorders@madiedeluxe.com for information regarding our customized bag services.

Q: How will I know if my order has been placed online?

A: Shortly after your order is placed, you will receive an e-mail confirmation with information regarding your order. If you do not receive this e-mail please contact service@madiedeluxe.

Q: Why are some products sold out?

A: Due to the unique nature of our products, there is an extremely limited stock on hand for each bag. By purchasing a one of a kind bag you can be insured that you will not see the exact bag elsewhere. Once a one of a kind bag is sold, the bag is discontinued.

Q: When will I receive my order?

A: All online orders will ship within 3-4 business days from when the order is placed. We ship all orders via UPS. UPS Ground and 2nd Day should be used for all shipments within the 50 US States. UPS Air 3 Day Select may be used if you are within the 38 contiguous states. UPS Standard to Canada must be used when shipping to Canada. UPS does not delivery on Saturdays unless specifically requested and is closed on Sundays.

For UPS Ground shipping, orders should be received within 2-7 business days from ship date.
For UPS Standard to Canada, orders should be received within 5-7 business days from ship date.

Q: Is it possible to receive my order more quickly?

A: Our standard order processing time is 3-4 business days from the date you placed your order. This means that your order will ship from our NC location no later then 4 business days from the time the order is placed via UPS. If you would like your order sooner, we certainly will try to accommodate and request.

Please contact our orders department via e-mail at orders@madiedeluxe.com to make your request. If you have already placed your order, please be sure to include your order number with your request. An additional shipping fee will apply to all Rush orders.

Q: Where can I find out more information regarding MadieDeluxe?

A: MadieDeluxe invites you to sign up for our mailing list. By signing up you will be kept informed of new products, sales and promotions, along with new and exciting MadieDeluxe updates. Click here to sign up now or e-mail us at mailing@madiedeluxe.

Q: How do I care for my bag?

A: Please treat your bag with care. Due to the handmade and unique nature of each bag we recommend that you only spot clean your bag with mild soap and water.

We cannot be responsible for damaged caused due to dry cleaning or machine washing bags. Chemicals other than soap and water used to clean your bag may cause damage or discoloration to the fabric. We cannot be responsible for fringe detail, detachable pins, or other items which were not hand created for our bags.

Q: I want to send a MadieDeluxe bag as a gift, do you provide special gift wrapping or gift message services?

A: Yes, we will be happy to gift warp any one of our bags for a minimal charge of $4.95. At checkout, simply check the gift wrap box to receive this service. You may also include a gift message with any order at no additional charge. Please fill in the gift message text box at checkout to receive this service. We will take care of the rest!

We strive to provide our customers with quality products and outstanding service. Please do not hesitate to contact us with any additional questions.

MadieDeluxe® is the registered trademark of C'est Bella, Inc.  All Images, designs, text, and information found on this site are the property of MadieDeluxe and C'est Bella, Inc and may not be used, copied, or duplicated without specific written permission.

If any changes are made to the above listed policies, we will let you know by posting the policy changes to our website.